Shipping and return policies for Liverplate

Shipping Info
1 - All shipments are made through CORREIOS, the national postage company in Brazil. www.correios.com.br

2 - The estimated time to arrive in your destination country is 12 to 16 days, which time may vary due to complications generated by the COVID-19 pandemic.

3 - Once delivered to your destination country, it must be delivered to you by local postage service.

4 - I will do everything to prevent the package from being stuck or having customs fees. However, if this happens, it is your responsibility to make all the clearance.
Return Policy
1 - In case something wrong happen to your order (damages, missing a product, incorrect order), you have up to 7 days to get in touch, counting from the day of its receipt. Talk about what happened, explain your situation as detailed as possible and send photos.

2 - For your safety, do not throw away the original packaging before the 7 days after its receipt! Without it, your request will be denied at first!

3 - For products with sign of use, the request will be denied at first!

4 - I will analyze personality each request and I will see the best way to solve the problem. As I am an independent artist and do not have a company involved, I ask for some understanding regarding the return and return policies. I will do everything to help you and make you happy.